【Speaker】ZHAN Yuandong, Ph.D. candidate at Marshall School of Business, University of Southern California
【Topic】Speed Quality Dilemma: Routing to Balance Waiting and Call-Backs in Large-Scale Call Centers with Heterogeneous Servers
【Venue】Weilun 453, Tsinghua SEM
【尝补苍驳耻补驳别】贰苍驳濒颈蝉丑/颁丑颈苍别蝉别
【Host】Research Center of Contemporary Management, Tsinghua University, and Department of Management Science and Engineering
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